Q – What should I do if I spill the concentrate?
A – Wipe up the concentrate and rinse the surface immediately. The concentrate is generally safe on most surfaces, but in very rare instances, may cause damage to a delicate surface. So, err on the side of safety, and try to avoid getting the concentrated EnvirOx products on delicate surfaces.
Q – What do I do if I clean a carpet stain with Concentrate 118, it appears to be gone, but comes back.
A – One of two things (or sometimes both) causes this to occur. Either the stain is deep into the base of the carpet and you have only cleaned the surface, or there is detergent residue left in the fibers of the carpet that is attracting dirt to that area faster than the rest of the carpet. The solution to either cause is the same. Soak the stained area with the Red #3 dilution of Concentrate 118. Make sure to work the solution down into the base of the carpet. Allow the area to soak for 6 to 8 hours then extract the area with nothing but water in the extractor. Hot water works best in most cases. You can also blot the area thoroughly with a towel if you do not have a carpet extraction machine available to you. If you cannot leave the area wet for 6 to 8 hours, just let it sit for as long as you can before extracting or blotting.
Q – What do I do when the Red dilution of Concentrate 118 or Quick-Spot fails to remove a carpet stain?
A – When this happens, it means that the stain is most likely inorganic and possibly an oil, petroleum or mineral dye of some kind. Use Greasinator to remove any stain that Concentrate 118 fails to remove. Soak the area with Greasinator, give a minute or two of sit time, then blot with a towel or rag until the entire stain has been transferred to the cloth. Then rinse the area with water and extract or blot thoroughly to avoid re-staining.
Q – Do I have to rinse with water after cleaning something with the Red dilution of H2Orange2?
A – There is only one situation in which you need to rinse after cleaning with Concentrate 118 Heavy Duty #3…that would be when cleaning a food contact surface (refer to the NSF rating in FAQ #1). Otherwise, Concentrate 118 Heavy Duty #3 will not leave a residue on any surface as long as you wipe the area well with a rag or towel. Sometimes, if using a sponge, there may be a need for rinsing. Try it out, and if the sponge doesn’t leave any visible streaks, you do not need to rinse.
Q – Will H2Orange2 foam in my extractor/auto scrubber and will I need a de-foamer?
A – Generally, H2Orange2 is a very low foaming product and does not require a de-foamer. It can be made to foam if used with hot water or by filling a container while holding the hose up in the air. Place the hose at the bottom of the container while filling in order to eliminate any foaming. If H2Orange2 does foam, the foam is very weak and will not cause streaking or damage if used while foamy. H2Orange2 will make a thick, soapy foam when it is breaking down residue from another cleaner’s detergents. If you are scrubbing a floor or extracting a carpet that contains a heavy load of detergent, you may want to use a defoamer in the recovery tank.
Q – Will H2Orange2 ever harm wax or sealants?
A – Not in it’s ready to use form. It is a neutral pH in all of its ready-to-use dilutions and cannot damage, mar or wear down waxes or sealants. The concentrated H2Orange2 products are a slightly acidic pH and may cause damage to waxes if allowed to sit on the surface for an unreasonable amount of time. However, this should not be a problem when using for spray-and-wipe spot cleaning of a waxed surface.
Q – I renovated my grout & got spotty, uneven results. What do I do?
A – This problem is usually caused by leftover wax or sealant trapping dirt in the grout lines. If the floor has ever been waxed, use wax stripper to strip the entire area, rinse thoroughly, then re-apply Concentrate 118 Red #3 BEFORE THE RINSED STRIPPER DRIES and then renovate as usual. Hard water stains and mineral deposits can also cause this problem. You must first carefully remove the minerals with a mild acid and then renovate with Concentrate 118. You can also attempt to renovate the grout with Super Concentrated Floors which is specially formulated for use on tile & grout. Try this first before stripping the floor it may solve your problem
Q – Why does my skin turn white when I get H2Orange2 Concentrate 117 or Concentrate 118 on me?
A - Don’t worry, it is NOT a chemical burn. Hydrogen Peroxide is a very powerful organic degreaser. That includes body oil, in this case, your body oil! Human skin turns white when it is very dry. The H2Orange2 Concentrate 117/Concentrate 118 has dried your skin out to the point that it has turned white. This is a temporary condition and will not cause you any harm. Your body will regenerate its natural oils and return your skin to normal. You can relieve any discomfort and speed up the regeneration by applying a lotion to the affected area.
Q – Concentrate 118 is leaving a film or residue on my floors. What do I do?
A – This is usually caused by using the Red #3 to mop the floors. Make sure you are using the Green #1 for mopping. Also using a mop that was previously used with another cleaning chemical may cause streaking and residue to occur, try a fresh, clean mop. If you are using a microfiber mop on some surfaces the solution may need to be cut down to ½ oz of chemical per gallon of water.
Q – Can I mix Concentrate 118 with either hot or cold water?
A – Yes. Concentrate 118 works great with either hot or cold water. When using hot water do not exceed a temperature of 120º F for best results.
Q – Can I mix Concentrate 118 with a fragrance?
A – No. Mixing Concentrate 118 with any other chemicals of any kind will cause the Oxygen to react and you will lose cleaning effectiveness. Use any desired fragrances after application of Concentrate 118.
Q – Will Concentrate 118 react with other cleaning chemicals?
A – Not in a dangerous way. Even so, you should never mix Concentrate 118 with other chemicals. It may create bad smells and Concentrate 118 will break down other cleaning chemicals, rendering both Concentrate 118 and the other chemical useless.
Q – Can I safely use Concentrate 118 on any carpet or upholstery?
A –When used as directed in its properly diluted forms, Concentrate 118 is guaranteed to be completely safe on any surface you can safely put water on! This includes all types of carpets and upholstery. You may want to try an inconspicuous area for delicate surfaces first.
Q – Can I get peel & stick bottle labels for EnvirOx products?
A – Yes. Contact your local distributor or EnvirOx, LLC to get peel & stick labels for EnvirOx products, including Concentrate 118, Mineral Shock, Greasinator, Super Concentrated Floors, Super Concentrated EvolveO2, & Carpet Complete.
Q – Can H2Orange2 cause allergic reactions? EXPAND
A – If a person has a strong allergy to citrus products they may have an allergic reaction to H2Orange2. Otherwise, H2Orange2 is non-allergenic. The new GNx2 technology does not contain citrus oil and contains no asthma gens or allergens.
Q – Is Concentrate 118 safe to use around animals?
A – Yes, Concentrate 118 is completely safe for use around animals.
Q – Can Concentrate 118 be used in a Kivac Machine?
A – Yes, 12 to 1 tip for sanitizing; this equates to 10 oz. per gal. Suggestion: If they are needing to clean and not sanitize then suggest EvolveO2 ; 12 to 1 tip. Also, keep Critical Care on hand for special surfaces that need to be disinfected.
Q – Can Concentrate 118 be used for blood born pathogens?
A – State requirements drive the determination as to what kill claims are necessary.
Q – How do you test the strength of Critical Care? Quat or Peroxide test strips?
A – You do not have to test PPM for RTU products.
Q – How many 32 oz bottles can be made out of 1 gallon of Concentrate 118?
A – 512-32 oz bottles @ the rate of 1oz/gallon, 51.2-32oz bottles @ the rate of 10oz/gallon.
Q – What is Critical Care's EPA number?
A – 72977-3-69268
Q – Does EnvirOx have a product that kills CDIF?
A – No, that requires a Sporicide.
Q – Does Critical Care have a kill claim against the Norwalk virus?
A – No, Norwalk is, in general terms, the stomach flu. Neither, Critical Care or Concentrate 118 have a kill claim but many other disinfectants do.
Q – Should our products be stored around reducing agents?
A – No, they should not because of the mixture of fumes and vapors when containers are opened. Examples of reducing agents are Bleach, Ammonia and anything that is considered highly caustic or with high ph levels.
Q – Can Concentrate 118 be used as a laundry detergent?
A – Yes, use 2-4 ounces depending upon soil load.
Q – Does hard water weaken the cleaning power of Concentrate 118?
A – No, it does not. You do not need to add more concentrate if you have hard water.
Q – Can Critical Care be used in a fogger?
A – Per the manufacturer of Critical Care, the answer is no. There is no way to determine if the surface is getting wet enough to disinfect the surface.
Q – Are EnvirOx products biodegradable?
A – Green Seal certified Super Concentrated EvolveO2 and Super Concentrated Floors meet the biodegradability requirements for the Green Seal GS-37 (2008) standard. EcoLogo certified Mineral Shock, Mineral Shock RTU, Greasinator and Greasinator RTU meet the EcoLogo CCD-146 biodegradability requirements.
Q – Why should you not use hot water to dilute EnvirOx chemicals?
A – The high temperature of the water breaks down the chemical composition and kills the oxygen causing the chemical to perform inadequately. Recommended maximum temperature is 120o F.
Q – What is the difference between H2Orange2 and GNx2?
A – H2Orange2 has 53% renewable resource ingredients and GNx2 has 100% renewable resource ingredients. GNx2 technology is very effective on petroleum based soils. H2Orange2 technology contains orange oil and GNx2 technology does not. GNx2 technology cleans better than H2Orange2 technology and streaks less.
Q – Mineral Shock has a pH of 1, but EnvirOx says it is a non-acid bowl cleaner. How is this possible?
A- Mineral Shock is exclusive technology that supplies a 0.5 to 1 pH range without the harmful effects of standard phosphoric acid type bowl cleaners. This is not an acid, but rather the result of converting an organic acid into a safe organic salt wherein we keep the benefit of low pH for cleaning operations without the threat of end users being burned by the traditional acids.